FAQ's

AllEasy is an all-in-one mobile application that lets you pay bills, buy prepaid mobile load and RFID, fund transfer wallet to wallet, shop and pay online, and pay merchants via QR code. It lets you manage everything in just one wallet in a cashless and safest way.

It is an online wallet that enables users to pay and transact in substitute of cash to transport systems, bills and in-store payment, and more. You also get to enjoy exclusive discounts, points, and freebies in doing different transactions.

AllEasy is available for download in the Apple App Store, Google Play Store, and Huawei App Gallery.

User can only activate one account per mobile number.

  • To delete your AllEasy eWallet account.
    1. Sign in to your AllEasy eWallet accout.
    2. From the bottom navigation, tap Profile icon.
    3. In the profile tab, scroll until you reach the bottom of the list.
    4. Tap on Delete Account.
    5. Read the delete account conditions.
    6. Tap Delete Account button to continue.
  • Or you can email us at helpdesk@alleasy.ph indicating the following details.
    1. Full name
    2. AllEasy registered mobile number
    3. Attach government issued ID

The Personal Identification Number or PIN is a 6-digit code that you will use to sign-in your AllEasy application. This will be asked upon registration. For your protection, do not share your PIN to anyone.

  • The basic wallet limit is PHP 50,000.
  • Cash-in limit is PHP 20,000 per day.

  • To recover your MPIN:
    1. Go to the Log-In page.
    2. Click "Forgot MPIN"
    3. Enter your registered email address or mobile number to reset your MPIN and tap Submit.
    4. A new temporary MPIN will be sent either to your email address or mobile number.
    5. Go to the Log-In page and enter your temporary MPIN.
  • To change your temporary MPIN:
    1. Open the Side Menu and go to Settings.
    2. Click "Change MPIN"
    3. Enter your current MPIN (temporary MPIN) and your new MPIN (desired MPIN).

Yes, you can use AllEasy outside the Philippines. However, you must have a Philippine mobile number (+63).

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Go to Profile

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Tap Edit

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Select which detail you wish to edit

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Update personal information

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Review details and tap Save

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Your profile is now updated. You may now continue using the app

  • Passport
  • Driver's License
  • PhilSys Philippine ID (PHILID)
  • Social Security System (SSS)/UMID
  • Professional Regulation Commission (PRC)
  • Voter's ID (New)
  • Postal ID (New)
REMINDER! Make sure that your name in the AllEasy app matches the name on your valid ID

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  • Prepare the following:
  • - Valid ID of Parent/Guardian
  • - Birth Certificate or Student ID
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Send the documents via email at ekyc@alleasy.ph

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Take a photo of the ID. Make sure to place it within the markers, then Tap OK.

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Review the photo taken and tap Continue.

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Take a selfie while holding the ID and tap OK.

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Review the photo taken and tap Continue.

You can load your wallet through our partner banks via web or mobile bank transfer, our partner loading stations via over-the-counter, or the AllEasy kiosks.

You can check the list of our loading partners here.

You can only send and receive money to and from an AllEasy wallet. Rest assured, we are working on options for you to cash-out your money from the wallet.

You can email your business details to helpdesk@alleasy.ph and our team will assist you with the requirements to be an AllEasy merchant.

We apologize for this inconvenience. Please note that some transactions take time to process but if you still haven’t received your funds after one business day, please call us at +63 998 589 0523 | +63 917 857 7933 or email us at helpdesk@alleasy.ph .

This means that your transaction did not go through and it is not yet recorded in our system. You need to re-do the transaction in the app.

Dispute charges in paying your bills, transfer funds, and buy load. What do I do?

Please email us at helpdesk@alleasy.ph with the following details:

  • Registered full name
  • Email address
  • Mobile number
  • Details of your transaction as written on your SMS and email address and the transaction history on the app.

Disputed transactions are usually resolved within 5 to 7 working days from the time you filed your complaints to us, but please note that the settlement period depends on the type of transaction involved.porting documents?